CRM

A CRM your estimators, project managers and directors all live in.

Every builder, client, enquiry and conversation in one shared workspace — so nothing gets forgotten between the phone call and the finished kitchen.

app.factorypilot.com.au / estimating Live
My queue
Quotes & estimates
Week 27
Open enquiries
14
Quotes out
9
Win rate 30d
62%
+4%
Avg value
$18.4k
Pipeline
drag to progress
Enquiry14
Woolworths counter
Metro Fitout$8.2k
Coastal kitchen
Coastal$22k
Vanity — Rose Bay
Direct$4.6k
Estimating6
Cafe joinery
Bespoke$34k
Reception desk
Northside$12k
Quoted9
Retail shopfit
Balmain$68k
sent 3d
3-bed kitchen
Harbour$29k
Boardroom fitout
Metro$41k
Won4
Cafe joinery · A
Bespoke$34k
Reception + storage
Northside$18k
Quotes needing follow-up
QuoteBuilderValueSent
Q-1082Balmain$68k3d
Q-1079Harbour$29k5d
Q-1077Metro$41k7d
Win rate · last 6 months
Benefits

Built for how joinery businesses actually work.

One shared address book

Builders, clients, site contacts and suppliers in a single searchable list — no more spreadsheets emailed around.

Every call captured

Log calls, emails and site visits against the right client in seconds. New estimators pick up context on day one.

Enquiry pipeline

See every live enquiry, who it's with and what the next step is — before it turns into a lost quote.

Notes that stick

Private notes for the sales team, shared notes for production — visibility scoped to the people who need it.

Full activity history

Every change, every message, every attachment — timestamped and attributed. Perfect for warranty conversations two years later.

Linked to every job

Open a builder card and see every quote, job and delivery you've ever done with them — no digging.

Workflow

How crm flows through FactoryPilot.

  • Step 1
    Capture the enquiry

    Log the phone call, email or referral in seconds — assigned to the right salesperson automatically.

  • Step 2
    Qualify & schedule

    Book the site measure or estimate meeting from the enquiry itself. Calendar updates instantly.

  • Step 3
    Convert to quote

    Turn the enquiry into a quote in one click — client, contacts and notes carry across.

  • Step 4
    Nurture the pipeline

    Automated follow-ups keep quiet quotes warm. Never lose a job because someone forgot to call back.

  • Step 5
    Handoff to production

    Approved jobs land in production with all the context: contacts, notes, decisions.

  • Step 6
    Repeat business

    Historical work with every builder is one click away next time they call.

  • FAQ

    Questions, answered.

    See it running on your factory floor.

    A 30-minute demo tailored to your workflow. No slide decks.

    Australian-built · Built for joinery · Ready in days