Help Centre
Answers to how FactoryPilot works.
The most common questions, answered by our team. Can't find yours? We reply within an hour, Monday to Friday, AU business hours.
- Getting started — your first week with FactoryPilot
The onboarding sequence: importing data, setting up roles, connecting Xero and going live.
Onboarding 12 min read - User roles and permissions explained
Every role, every permission — and how to build custom roles for unusual team structures.
Admin 8 min read - Importing customers, suppliers and historic jobs
Templates, common pitfalls and how our team can do it for you.
Data 7 min read - Connecting FactoryPilot to Xero
Two-way sync setup — POs, bills, supplier invoices and customer invoices.
Integrations 6 min read - Understanding the job status flow
Every status, every transition and how to customise for your workflow.
Jobs 9 min read - Mobile and tablet tips for the factory floor
Setting up wall-mounted tablets, kiosk mode and offline sync.
Mobile 5 min read
More long-form articles publishing weekly. Subscribe from the footer to be notified.
Keep exploring
Related resources
The joinery software behind these ideas.
See how FactoryPilot puts these principles into practice on your factory floor.